Soft, Hard and Care

Soft, Hard and Care

1st - 3rd Grade

11 Qs

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Soft, Hard and Care

Soft, Hard and Care

Assessment

Quiz

Business

1st - 3rd Grade

Practice Problem

Easy

Created by

Juan Parra

Used 1+ times

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11 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What are the key differences between soft and hard skills?

One is like a plushie, the other is ironlike

Ones comes from the inside, the other from the outside

One are traits of the personality, the other comes from study

One is inherent, the other can't be learned

2.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What does the C in CARES stand for?

Caring on the customer

Connect with the customer

I [C]an't remember :(

Carnival, being an extrovert

3.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What does the A in CARES stand for?

a

Acknowledge and empathize with the client

Anarquism, going against any systems of oppresion

Avoid all responsability

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What does the R in CARES stand for?

Risk, measure them for the customer

Resolve the inquiry ASAP

Racoon, they're cute and lovely

Rage, the customer needs to know their place

5.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What does the E in CARES stand for?

Express, like a train: fast and precise

Express, be comunicative with the client

Express, be emotional with the customer

Express, tell the client what you think of them

6.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What does the S in CARES stand for?

Seek for mistakes on the procedure

Share the experience, learn and be supportive in group

Say, tell everyone what happened and embrace the experience

Shut, don't talk with anyone. Get yourself toghether.

7.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

If we are talking about hard skills, which are the main?

Listening to music, watch movies, netflix series

Plan trips, travel, business

Knowledge, Degrees, Typing techniques, Software

Responsability, puntual, honest, fiendly

Empathy, patience, gratitude, modesty

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