Soft, Hard and Care

What are the key differences between soft and hard skills?

• One is like a plushie, the other is ironlike

• Ones comes from the inside, the other from the outside

• One are traits of the personality, the other comes from study

• One is inherent, the other can't be learned

What does the C in CARES stand for?

• Caring on the customer

• Connect with the customer

• I [C]an't remember :(

• Carnival, being an extrovert

What does the A in CARES stand for?

• a

• Acknowledge and empathize with the client

• Anarquism, going against any systems of oppresion

• Avoid all responsability

What does the R in CARES stand for?

• Risk, measure them for the customer

• Resolve the inquiry ASAP

• Racoon, they're cute and lovely

• Rage, the customer needs to know their place

What does the E in CARES stand for?

• Express, like a train: fast and precise

• Express, be comunicative with the client

• Express, be emotional with the customer

• Express, tell the client what you think of them

What does the S in CARES stand for?

• Seek for mistakes on the procedure

• Share the experience, learn and be supportive in group

• Say, tell everyone what happened and embrace the experience

• Shut, don't talk with anyone. Get yourself toghether.

If we are talking about hard skills, which are the main?

• Listening to music, watch movies, netflix series

• Plan trips, travel, business

• Knowledge, Degrees, Typing techniques, Software

• Responsability, puntual, honest, fiendly

• Empathy, patience, gratitude, modesty

If we are talking about soft skills, which are the main?

• Training, Work Experience

• Communication, Teamwork, Adaptability

• Homework, professional titles

• Friends, Relatives, coworkers

Graduate yourself, having a profession, Typist habilities, Computer programming... Can be considerated which kind of Skill?

• Hard Skills

• Soft Skills

• Medium Skills

• Social Skills

• Work Skills

Customer service, Sales or Commerce Habilities... are considerated which kind of Skills?

• Hard Skills

• Soft Skills

• Talking Skills

• Social Skills