Shared Articles and Online Gaming

IF Customer has Ping Issue After CCA Adjust MTU Still Same Issue ,CCA Right Action

• Add TE-Data DNS

• Create IR/Case Online Gaming

• Add Google DNS

Gaming Q will Follow with Cst within

• 15Min

• 30 Min 

• 1 H

In Case Cst Complaint From Game settings issue ,CCA Right Action

• Create IR/Case Online Gaming

• Add Google DNS

• Inform Cst to back to Computer Specialist

In case cst has issue in Online Gaming CCA Should ....... As First step :

•  Add TE-Data DNS

• Create IR/Case Online Gaming 

• Check last fix date according to TTS and customer input at same time

In case cst has Line is congested or within ratio CCA Right Action : 

• Inform Cst to back to Computer Specialist

• Create IR/Case Online Gaming 

• Deliver the script to customer

In Case cst has Black List Category Can Make Early renewal Normally 

• TRUE

• False 

SLA For TT ( Broadband>Non Technical Complaint>Deny of ownership) Will Be:

• 2 WD

• 3WD

• 15 WD

In Case Cst has suspended account with reason (Fraud Broadband Migration) CCA Right Action

• Inform cst to pay His Bill

• Create TT ( FBB Non-Tech Complaint--Internet Service--Fraud Broadband Migration Suspension) 

• Inform cst to refer to CSO 

WIFI repeater (TP-Link RC120-F5 ) Is available in all Branches

• FALSE 

• TRUE

In Case cst has suspension Reason (Black List ) CCA Right Action

• Create TT (Broadband > Non Technical Complaint > Fraud action ) With Sla 2WD

• Create TT ( FBB Non-Tech Complaint--Internet Service--Fraud Broadband Migration Suspension) With SLA 3WD

• Create TT ( Broadband>Non Technical Complaint>Deny of ownership) With Sla 15 WD