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Shared Articles and Online Gaming

Authored by Mahmoud Abo AlSoud

Physical Ed

Professional Development

Used 140+ times

Shared Articles and Online Gaming
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

IF Customer has Ping Issue After CCA Adjust MTU Still Same Issue ,CCA Right Action

Add TE-Data DNS

Create IR/Case Online Gaming

Add Google DNS

2.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Gaming Q will Follow with Cst within

15Min

30 Min 

1 H

3.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

In Case Cst Complaint From Game settings issue ,CCA Right Action

Create IR/Case Online Gaming

Add Google DNS

Inform Cst to back to Computer Specialist

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

In case cst has issue in Online Gaming CCA Should ....... As First step :

 Add TE-Data DNS

Create IR/Case Online Gaming 

Check last fix date according to TTS and customer input at same time

5.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

In case cst has Line is congested or within ratio CCA Right Action : 

Inform Cst to back to Computer Specialist

Create IR/Case Online Gaming 

Deliver the script to customer

6.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

In Case cst has Black List Category Can Make Early renewal Normally 

TRUE

False 

7.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

SLA For TT ( Broadband>Non Technical Complaint>Deny of ownership) Will Be:

2 WD

3WD

15 WD

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