Jessica has connected her new printer to her Windows 10 computer, but Windows is not recognizing it. What should she do first?

• Update the driver software

• Cycle the power to the printer

• Replace the USB cable

• Restart Windows

Answer explanation

The printer is already on; replacing the cable takes time and money; restarting Windows takes more time than updating the device driver.

For Windows 10 and later, updating the device driver should always be your first step.

Where is the BEST place to obtain the latest printer driver?

• Printer reseller

• Windows Update

• Microsoft's website

• Manufacturer's website

Answer explanation

You might be able to get device drivers at the other locations, but the manufacturer will always have the latest driver.

Windows stores print jobs in a temporary file on the hard drive. What is this file called?

• Print Spooler

• Print queue

• Print Manager

• Print driver

Answer explanation

While the others are involved in printing, the queue is where print jobs are actually stored.

Janice installed a printer on her computer and shared it with Steve. Steve configured the printer on his computer and was able to print. Later that day, Steve attempts to print but gets an error that the printer is not responding.

Which of the following would be the MOST LIKELY reason for this?

• Steve is not connected to the network

• Janice has turned off her computer

• Incorrect printer driver

• Janice is not connected to the network

Answer explanation

Once you've shared a printer, it will continue to be available unless you turn off your computer.

Where would you go to cancel a print job?

• Print queue

• Print options

• Print spooler

• Print driver

Answer explanation

The print queue is the only place you can see individual print jobs and cancel them.

Which component is responsible for reformatting print jobs so that the printer can understand and process them?

• Print spooler

• Print queue

• Print driver

• Print manager

Which of the following is a benefit of 3D printing over traditional manufacturing?

• Larger items can be produced

• Wider variety of materials can be used

• More precise angles

• Consumes less material

Martin's computer suddenly displayed a blue screen and then restarted. Which of the following BEST describes what happened?

• Software crash

• System slowdown

• System crash

• Program force-close

MacBeth turned on her computer and noticed that some important documents that were stored in her User folder are now missing. Which of the following would be the MOST LIKELY cause?

• Software crash

• System crash

• System slowdown

• Malware infection

Which of the following terms describes the process of rearranging files on the hard drive so that the computer runs more efficiently?

• Defragmentation

• Safe Mode

• Task Manager

• Program force-close