Final Exam EC Quiz

There are four steps to take at turning a group into a team. According to the text, what is the first step?

• Get the team’s input into establishing team goals.

• Stress communication.

• Allow some team decision making.

• Have collaboration among team members.

SMART is an anacronym for what...

Preshift meetings should be all of the following except:

• a chance for the manager to talk about him- or herself.

• an opportunity for managers to motivate employees.

• interactive, allowing for questions to be answered.

• straightforward and to the point.

Groups that are more social by nature are:

• formal groups.

• dysfunctional groups.

• all of the above.

• informal groups.

If groups are to develop successfully, they will engage in all of the following activities except:

• forming.

• exploring.

• storming.

• norming.

• performing.

A good way to increase motivation to learn is to:

• emphasize the negative consequences of not learning.

• set up a learning schedule the trainee must meet.

• have a system of rewards and praise achievement.

• all of the above.

A number of people working together, or considered together because of similarities, is called a:

• team.

• group.

• formal team.

• batch.

The magic apron method is:

• when people train themselves.

• when the person that is leaving train.

• when the manager trains.

• the best method of training.

Group synergy is:

• helping employees discourage one another.

• encouraging employees to form groups.

• employees helping and encouraging each other to excel.

• all of the above.

Feelings and Emotions are the main causes of conflict

• True

• False