What is the task of the concierge?

• Book a taxi, arrange spa or club services.
• Make restaurant reservations.
• Provide help and give information to the guests.
• All of the above.

These are buildings, large equipment, or areas intended for specific purposes of guest's satisfaction, comfort, convenient and pleasure. (WRITE YOUR ANSWER IN CAPSLOCK, Wrong spelling - wrong)

When there are changes in the reservations already confirmed, the front office staff shall?

• Enter the guest’s name, new arrival date, and amounts of room.
• Mark the reservation card with the new information.
• ALL OF THE ABOVE
• File the new reservation card under the new ETA.

Considered the final stage of the guest cycle and involves the guest’s check-out process.

(WRITE YOUR ANSWER IN CAPSLOCK, Wrong spelling - wrong)

What do you call to that agreement between the company and the establishment that allows certain staff to charge back the costs and expenses to the company? (WRITE YOUR ANSWER IN CAPSLOCK, Wrong spelling - wrong)

What do you call to the system used by hotels to store, retrieve information and conduct transactions? (WRITE YOUR ANSWER IN CAPSLOCK, Wrong spelling - wrong)

Which of the following statement is NOT TRUE about the process of “RESERVATION”?

• Reservation is a booking for some time in the future.
• Reservation is the process of booking rooms before the arrival of the guests to ensure their availability at the time the guests check in.
• Reservation involves matching a guest’s precise request for a room at a price with room availability, recording such requests and confirming the reservation.
• Reservation ensures that the hotel will hold a room until a specific time of guest’s scheduled arrival date.

TRUE OR FALSE. (WRITE YOUR ANSWER IN CAPSLOCK)

The following are the source/s of reservation?

1. Credit Cards 2. Voucher 3. Telephone 4. Email 5. Chain referral

• FALSE

• TRUE

What greeting would you likely use when a new guest arrives your establishment?

• “Good morning, sir. Welcome to ABC Hotel. How can I help you?”
• “Hi Sir, welcome to ABC hotel. I’m Dino. How can I help you?”
• “Welcome to ABC Hotel. How can I help you?”
• “Good morning! I’m Dino. How can I help you?”

What is the first thing you will do if a guest has requested for room change?

• Check the reason for room change.
• Put the guest into a better room.
• Check the room availability.
• Process guest charges.