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HMPE2 MODULE 2 QUIZ

Authored by missC alternate

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University

25 Questions

Used 8+ times

HMPE2 MODULE 2 QUIZ
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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the task of the concierge?

Book a taxi, arrange spa or club services.
Make restaurant reservations.
Provide help and give information to the guests.
All of the above.

2.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

These are buildings, large equipment, or areas intended for specific purposes of guest's satisfaction, comfort, convenient and pleasure. (WRITE YOUR ANSWER IN CAPSLOCK, Wrong spelling - wrong)

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

When there are changes in the reservations already confirmed, the front office staff shall?

Enter the guest’s name, new arrival date, and amounts of room.
Mark the reservation card with the new information.
ALL OF THE ABOVE
File the new reservation card under the new ETA.

4.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

Considered the final stage of the guest cycle and involves the guest’s check-out process.

(WRITE YOUR ANSWER IN CAPSLOCK, Wrong spelling - wrong)

5.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

What do you call to that agreement between the company and the establishment that allows certain staff to charge back the costs and expenses to the company? (WRITE YOUR ANSWER IN CAPSLOCK, Wrong spelling - wrong)

6.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

What do you call to the system used by hotels to store, retrieve information and conduct transactions? (WRITE YOUR ANSWER IN CAPSLOCK, Wrong spelling - wrong)

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following statement is NOT TRUE about the process of “RESERVATION”?

Reservation is a booking for some time in the future.
Reservation is the process of booking rooms before the arrival of the guests to ensure their availability at the time the guests check in.
Reservation involves matching a guest’s precise request for a room at a price with room availability, recording such requests and confirming the reservation.
Reservation ensures that the hotel will hold a room until a specific time of guest’s scheduled arrival date.

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