OB Recap Lesson 3,4,5

Process Losses are loss of

• individual performance.

• knowledge and skill due to attrition.

• time and energy on team development.

Social _______occurs more often in situations where individual performance is unnoticed and when team produced one single output. The more members in the team, the lesser contribution per member.

Team Design is influenced by a mix of _____________. (Select all that applies)

• team composition

• task characteristics

• team norms

• team size

Which of the 5 'C' Team member competencies are for team maintenance?

Select 2.

• Cooperate

• Coordinate

• Comfort

• Conflict

• Communicate

Which type of task interdependence is highly likely to cause team effectiveness to drop due to its complexity?

• Pooled interdependence

• Sequential interdependence

• Reciprocal interdependence

A down side to team diversity is "_____ lines", defined as hypothetical dividing lines that may split a team into subgroups along gender, ethnic, profession etc.

Which stage of Tuckman's team development model involves team members reaching agreement on "how to do things"?

• forming

• norming

• storming

• performing

Communication refers to the process by which information between two or more people is

• broadcasted and accepted.

• exchanged and recognized.

• transmitted and understood.

• disseminated and recorded.

A good example of non-verbal channel of communication is emotional

• communication.

• contagion.

• conveyance.

• transmission.

Chef Ned needs to choose the best channel of communication to successfully manage his team by assessing volume and variety of the channel which can be verbal and non-verbal. Chef Ned is assessing 

• media richness.

• facial expression.

• communication variety.

• publicity communication.