Unit 2 Practice

Any patient under the age of 16 is considered a pediatric patient.

• true

• false

 

Your supervisor tells you that you are doing a great job, but she would like to see you become more aware of your skills in nonverbal communication. What is something you can do to help improve your nonverbal communication skills?

• Speak more clearly.

• Use respectful body language.

• Use respectful body language.

  Speak more clearly.

  Take time to proofread your emails before you send them.

• Answer the telephone with more energy in your voice.

The patient's medical record is a legal document, and recording incorrect information is a form of falsification of medical records.

• true

• false

 

During a recent review, your supervisor shares that she would like to see you become more aware of your skills in written communication. What is something you can do to help improve your written communication skills?

• Uncross your arms when listening to your patients.

• Speak more clearly.

• Use respectful body language.

• Take time to proofread your emails before you send them.

Lately, you've had some difficulty communicating with one of your new co-workers. What is something you can do to help improve your verbal communication skills?

• Use respectful body language.

• Speak more clearly.

• Take time to proofread your emails before you send them.

• Uncross your arms when listening to your patients.

Your co-worker Rachel often comes across as blunt or rude. She rarely says please or thank you. She does not show respect for others, and she is often impolite. What trait does she need to work on in order to be an effective member of the healthcare team?

• sympathy

• courtesy

• empathy

Your co-worker Roberto doesn't always communicate well. He is often doing and saying the wrong things at the wrong time. He frequently acts inappropriately in front of patients. What trait does he need to work on in order to be an effective member of the healthcare team?

• tact

• emotional control

• empathy

• courtesy

Imagine walking into a patient's room and saying a bright “Hello!” but the patient snaps at you and says, “Get out of here, you monster!” What should you do?

• Dwell on the negative behavior.

• Ask the patient why they are so negative all the time.

• Remain professional and empathetic even in difficult situations.

• Take these comments personally.

Your co-worker Stefanie has horrible communication skills. She is rarely able to remain calm in stressful situations. She becomes defensive and upset when a patient says something rude to her. She often shouts her feelings at the patients. What trait does she need to work on in order to be an effective member of the healthcare team?

• courtesy

• tact

• emotional control

• empathy

 

Imagine walking into a patient's room and saying a cheerful “Good afternoon!” but the patient snaps at you and says, “This hospital is freezing, and it's all your fault!” What should you do?

• Ask the patient if there is a way to make them more comfortable.

• Vent your own personal beliefs, feelings, or problems to the patient.

• Ignore the patient.

• Tell the patient you will help them but only if they stop being mean to you.