Stakeholders

Which management toll enables managers to deal with stakeholder conflict?

• Contingency planning

• Crisis management

• Perception mapping

• Stakeholder mapping

Which statement does not apply to suppliers?

• They are an external stakeholder group

• They offer preferential credit terms to all their customers

• They provide other businesses with stocks, component parts and finished goods

• They provide support services to their clients

Anti-piracy advertising against the illegal downloading of music and movies would be an example of a campaign promoted by

• Industry trade groups

• Labour unions

• Local communities

• Pressure groups

What arises because an organization cannot meet the needs of all its stakeholders at the same time?

• Conflict

• Lobbying

• Miscommunication

• Mismanagement

Which stakeholder group is most likely to have the following interests: financial benefits, job security, working environment and continuous professional development needs?

• Directors

• Employees

• Entrepreneurs

• Managers

How do pressure groups primarily strive to achieve their aims?

• By getting the workforce to take industrial action

• By lobbying the government for changes to the law

• By organizing mass demonstrations to win public support

• By raising as much publicity and awareness of their cause as possible

Which statement below does not apply to the shareholders of a business?

• They are internal stakeholders

• They are the owners of limited liability companies

• They have an interest in the performance of the business

• They receive dividends each year based on the profits of the business

Which of the following are internal stakeholders

• Competitors

• Creditors

• Debtors

• Stockholders

External stakeholders include

• Customers

• Directors

• Employees

• Shareholders