Employee and employer relations

Which extreme method of industrial relations involves the employer preventing workers from entering the workplace?

• Lock-outs

• Threat of redundancies

• Changes of contracts

• Strike actions

Which of the following bodies negotiate on behalf of businesses in the collective bargaining process?

• Employer representatives

• Trade unions

• Staff association

• Arbitrator

Which of the following methods of conflict resolution uses a third-party authority to make legally binding decisions on behalf of both parties in a dispute?

• Single-union agreement

• Labour union

• Arbitration

• Conciliation

No-strike agreement is an example of

• Conflict resolution

• Industrial action

• Industrial democracy

• Work-to-rule

Which of the following is not considered to be a reason for resistance to change in workplace?

• Industrial democracy

• Low tolerance

• Misinformation

• Self-interest

A directive from a trade union instructing its members to disengage in working beyond their contracted hours of work is known as

• Go-slow

• Overtime ban

• Strike action

• Work-to-rule

The power of a labor union is not necessarily strengthened by which factor?

• Public understanding and support

• The number of members

• The quality of the leadership of the union

• Government legislation

Unmanaged conflict can become a problem for businesses. Which of the following is unlikely to result from conflict in the workplace?

• Higher absenteeism

• Higher productivity

• Ignore feelings of others

• Lower staff morale