What does organization mean?

• Employee and Managers

• People working together to achieve specific goals

• Small business

• The rules and regulation set in the company

Characteristics of organization

• Structure

• Goals

• People

• All above

Example of the organization?

• Petronas

• Maybank

• Universiti Malaya

• All above

Which one first:

Goals or Strategies?

• Strategies

• Goals

The evolution of management begins with:

• Administrative Management Theory

• Scientific Management Theory

• Behavioral Management Theory

• Organizational Environment Theory

Who created the behavioral management theory?

• Frederick Taylor

• Henri Fayol

• Elton Mayo

• Abraham Maslow

The following is an experiment conducted by Elton Mayo EXCEPT?

• Relay assembly test room

• Illumination

• Interviewing programme

• Time and motion studies.

What is the result of Illumination?

• No relationship between output and illumination

• There is a relationship between output and illumination

What is the result when the changes were made in Relay Assembly Test Room?

• The output increase

• The output decrease

• The output is unknown

• The total output does not change

Concept of TQM

• To generate the profit of the company

• To compete with the other competitors

• Continuous effort by the management as well as employees to ensure long term customer loyalty and customer satisfaction