Selling on the line

What are the Pros of selling on the line:

• No efforts spent in vain.

• Much longer and more complicated sales process.

• Possibility to overcome all objections from the start and help customers choose the best quote.

• Lower chance to have a new sold lead.

On the first call, the agent must only collect information and not sell.

• True

• False

What techniques can be used to create urgency on the line?

• Offer something everyone would want.

• Use the right time-related words.

• Use numbers to create scarcity.

• Seat a deadline for the availability.

How does creating urgency help sell on the line?

• Makes purchasing more complex for customers.

• Increases agent's sales performance.

• Reduces the chances of alternate purchase decision.

• Confuse customers and don't let them make immediate decisions.

In what case will the agent not receive penalty points if he does not sell on the line?

• If the client doesn't want to follow the script.

• If the client explicitly refuses to give their email address.

• If the client explicitly refuses to be on hold or they are busy.

Failure to meet the suggested guidelines for selling on the line will result in ________

Write down 3 phrases that you can use on the line to create urgency using at least 2 techniques per phrase.

Share the answer after the quiz will end.