How much do you know?
Authored by Jossieann Reyes
Professional Development
Professional Development
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20 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Cuál es el saludo en la llamada?
Gracias por llamar a Banco Popular, mi nombre es Ana. Què solución le puedo ofrecer en el día de hoy?
Gracias por llamar a Popular, mi nombre es Ana. Qué solución le puedo ofrecer en el día de hoy?
Gracias por llamar. Mi nombre es Ana. Cómo le puedo asistir en el día de hoy?
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
En cuál sistema puedo ver la hora en que ocurrió la transacción?
Administrativo
EFT1
File QP
PICS
3.
FILL IN THE BLANK QUESTION
20 sec • 1 pt
En _____ puedo realizar activación de tarjetas.
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
En cuál sistema realizas una reclamación?
Telebanco Claims
PCAS
PICS
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Cuánto se tarda el envío de una tarjeta por FEDEX?
De 5 a 7 días
De 24 hrs a 72 hrs
De 24 a 72 hrs labs
6.
FILL IN THE BLANK QUESTION
20 sec • 1 pt
Puedo solicitar cheques en el sistema de _____.
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Dónde puedo verificar info cuando cliente presenta POSS ID THEFT?
Telebanco
Customer Record Management
Pics
PCAS
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