HROOMS Midterm

Uniform services division of the front office section of a hotel are the first who come into contact with most guests when they arrive.

• Transition stage

• Completion Stage

• Greeting Stage    

• Registration Stage

The second person to greet and deal with the guests is the ________

• Valet Parking

• Concierge                  

• Door persons

• Hotel Security

Functions of a bell staff except:

• Assist guests from the door to the front desk, and from the front office desk to their room

• Assist other departments when needed.

• Assist guests to give their confirmation letters

• Deliver messages, faxes, and room gifts

During the Transition Stage In the minds of the guests, they start creating impressions about the hotel and its staff. It is therefore important that front desk agents continue to focus on guest satisfaction.

• Statement 1 is correct while 2 is incorrect,

• Statement 2 is correct while statement 1 is incorrect

• Both statements are correct

• Both statements are incorrect

After the registration process, the bell person shall escort the guest to the room. And explain its features, as well as the hotel features.

• Statement 1 is correct while 2 is incorrect,

• Statement 2 is correct while statement 1 is incorrect

• Both statements are correct

• Both statements are incorrect

The guest has settled his or her account and left the hotel, but the front office staff has failed to properly update the room’s status.

• Skipper           

• Checked out

• Sleeper

• Due out

____% percent of the total SATISFACTION of a guest in a hotel experience is during this process.

• 80%  

• 75%

• 85%

• 90%

This is a technique used to provide information on what occupancy levels are forthcoming.

• Forecasting Technique

• Decision-Making Technique

• Allocation Technique

• Rooms Forecasting

The higher the star rating, the higher the rack rates.

• True

• False

The regular rate for the room with no discounts, meals, or other reductions.

• Regular Rate

• Rack Rate

• Room Rate

• Room Charge