*RCI - CO NH Inbound Assessment 2 Review - 04/24/24

Matt's parents are citizens from Cuba who currently reside in Oklahoma and are looking to make a reservation on Icon of the Seas. They are ready to book and he is ready to pay the deposit.

What would be the appropriate response to Matt?

• Matt, I can't help you due to trade sanctions with Cube. You can send an email to request approval to book to [e-mail].

• Matt, I'd be happy to create the booking for you and take the deposit. If your parents' documents are not approved in time, I will make sure they get a full refund.

• Matt, I would love to assist with the reservation. Just be aware that they will need to submit documentation to show they are US residents before we can take the deposit.

• Matt, I can absolutely help with the reservation. Keep the card number handy so we can take payment as soon as I'm done.

Emily called in to book a cruise. She resides in Bermuda. What format will you follow when entering the zip code in the address field?

• ####??

• 00000

• ####

• #####

Ashley and her husband are sailing out of Florida and want to book a balcony room for themselves, but have their children in an interior room, Sam (18) and Anthony (15). Select the proper room set up, with the berthing policy in mind:

• One room: All guests must be in the same stateroom.

• Two rooms: Parents in one room and the children in a room directly across the hall.

• Two rooms: Any rooms the guests prefer since one of the children are 18 and can be in a room without their parents.

• Two rooms: Mom in one room with a child and the Dad in the other room with a child.

It's okay if a guest doesn't have all names available when they book an Ultra Spacious stateroom. We can use a TBA for all guests as a temporary placeholder to secure the stateroom.

• True

• False

Which of the following call behaviors will result in a automatic zero?

• Not sending an eQuote.

• Not asking for the qualifiers.

• Providing inaccurate information regarding suite amenities.

• Not using the transition statements.

Successfully executing a transition will earn an agent how many points with QA?

• 16

• 12

• 8

• 4

True or False: Promotional GTY rooms cannot be combined with air.

• True

• False

In which scenario would it be appropriate to offer a GTY stateroom?

• A family that wants a separate room for the adults and the minors.

• A guest that wants to be close to an elevator.

• A guest that wants to be on the same deck as their friends.

• A guest who won't spend a lot of time in their room and wants the lowest price.

True or False: It is never okay to write down a guest's credit card information, even if you will be using it again later.

• True

• False

In Legasuite, what identifier will the stateroom number have in the cabin availability section if the room is most recommended?
​ ​ ​ ​ ​ ​ ​

• Any Background

• White Background

• Pink Background

• No Background