HT Lesson 3.02

Hospitality and tourism employees speak different languages, and have different customs and beliefs. Which type of workforce do these characteristics describe?

• Homogenous

• Collaborative

• Diverse

• Skilled

Executives of a Guatemalan tour company tend to make business decisions as a group. Which dimension of culture does this situation exemplify?

• Short-term orientation

• Power distance

• Ethnocentrism

• Collectivism

What should American hospitality and tourism businesses do if they want to sell products that will appeal to foreign markets?

• Increase their prices

• Eliminate trade policies

• Develop financial regulations

• Modify their marketing strategies

In some cultures, it is proper behavior to present flowers or chocolates to potential business partners before a meeting, while other cultures consider it inappropriate behavior. Which cultural difference does this situation exemplify?

• Gift-giving protocol

• Dining etiquette

• Social status

• Gender roles

Why do airlines offer several menu options to accommodate their passengers?

• Because table manners differ by nationality

• Because dietary habits often vary by culture

• Because lunch is usually the largest meal of the day

• Because most passengers expect large meals on short flights

How can hospitality employees foster positive relationships with international guests or clients?

• Exhibit a superior attitude

• Use slang when speaking with them

• Be respectful of cultural differences

• Avoid adapting to different circumstances

Which example is a language barrier that might occur in the hospitality industry?

• Inappropriate clothing

• Incorrect translations

• Improper hand gestures

• Offensive facial expressions

When determining the terms for a contract with a hotel located in India, an American businessperson should expect to make concessions and be patient because the decision-making process in Indian culture is very slow. Which culture difference does this situation exemplify?

• Negotiating style

• Personal appearance

• Proper greeting protocol

• Perceptions about bribery

Paul and Frederick are tour guides with the Global Tour Company. Paul speaks French, and Frederick speaks German. Which type of cultural difference does this situation exemplify?

• Gender

• Religious

• Language

• Dining etiquette

Saudi Arabians wear conservative clothing that covers the entire body, while American tour guides often wear casual apparel while on the job. Which cultural difference does this situation exemplify?

• Gestures

• Verbal cues

• Holiday traditions

• Personal appearance