OHS- WT7- DIP S2- 280s

A good team member has the following characteristic:

• letting others take bigger part of the work and take the credit for it.

• trying to reach a consensus on decisions.

• waiting to be told what to do and not taking initiative.

• Show least concern towards completion of task.

Why should everyone be encouraged to participate in the teamwork?

• Because it’s the managerial decision to do the work in this manner

• So, they can all get paid equally well.

• In order to have the benefits from the skills, knowledge and experience of all team members.

• So no one can take credit.

“Verbal” communication is a method of exchanging information using …

• gestures.

• facial expressions.

• written or spoken words.

• none of the above.

In “non-verbal communication” we should pay attention to our…

• words.

• gestures

• tone of voice

• both gestures and tone of voice

What is “attitude”?

• way of thinking or feeling about someone or something, typically one that is shown in a person’s behavior.

• Being on time and doing all the assigned work.

• Doing more than one thing at the same time.

• Positive behavior

What is one possible effect of having a consistent NEGATIVE attitude at the workplace?

• You may get a promotion.

• You may get fired for influencing the others in a negative way.

• Nobody will pay any attention.

• You may get an increment.

Pick one attitude that is important at the workplace:

• Complaining

• Being enthusiastic

• Constantly asking your rights

• Blaming

Approach any disagreements with an open mind. A disagreement is not …

• important

• a personal attack.

• worth your time and efforts.

• Your SMART goal

A professional establishes ....… especially with those colleagues whom he / she considers friends.

• close friendships and relationships

• duties

• boundaries

• argument

One of the best ways to show you are listening is

• talking to the person next to you

• frowning at the customer

• using an appropriate amount of eye-contact

• asking them to repeat what they said