Services and apps
Authored by Nathalia Rodriguez
Instructional Technology, Professional Development, English
Professional Development
Used 6+ times
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8 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What service do you use the most at home?
Internet
Light
Water
None
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Services are normally...
Intangible
Tangible
Incredible
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What are some examples of services? (Select 3)
Phones
Teaching
Telecommunication
Transport
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
When you have a problem with your internet conection, what do you do?
Try to fix it myself
Call customer service
Cry
Wait
5.
OPEN ENDED QUESTION
3 mins • 1 pt
What are some characteristics that a customer service representative (CSR) or agent should?
Evaluate responses using AI:
OFF
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
You can get information from your customer by asking questions.
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
I can use both open and closed questions to get information from the customer
True
False
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