
SP WAVE 20 #2
Quiz
•
Professional Development
•
3rd Grade
•
Practice Problem
•
Medium
Lowela Gallano
Used 3+ times
FREE Resource
Enhance your content in a minute
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
_________ is a tool that allows sellers to communicate directly with Lazada customers and vice versa.
CHAT
LNP
Lorikeet
LISA
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
_______ is a chatbot built in the Seller IM channel that supports sellers in delivering better customer experience. Already equipped with a wide knowledge base, LISA can provide answers to common questions from the get-go.
LISA
CHAT
LORIKEET
ADA
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What can LISA do?
LISA can instantly answer commonly asked queries like “When will I get my order?”,
LISA CAN OPERATE 12 HOURS A DAY
LISA CAN CALL THE CUSTOMER
LISA CAN BYPASS THE CUSTOMER
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
LISA’s six main features Where all the customer questions and answers are found
Operational modes
Greeting Message
Knowledge Base
Keywords
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
LISA’s six main features that lets sellers edit the first reply the buyer receives according to the seller’s tone and brand
Operational modes
Greeting Message
Keywords
Data Dashboard
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
LISA answers all queries received in the Seller IM. If LISA is unable to resolve the session, the query will be transferred to the live agent.
Shop Assistant Priority
Live Agent Priority
Greetings Message
CHATS
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
List of buyer queries that will go directly to live agents.
Direct bypass
Switch to Live Agent
Shop Assistant Priority
Greeting Message
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