Kiểm tra bài cũ

1. Active or empathic listening behavior requires the most energy and attention?

• True

• False

2. Decode is an action …

• To interpret a message according to your knowledge, experiences, and abilities

• To interpret a message according to your perceptions, emotions, and skills

• To interpret a message according to your perceptions, experiences, and abilities

• To enterpret a message according to your knowledge, emtions, and perceptions

3. What do receivers do when encoding in communication?

• To deliver the information, which may be a situation, cases, ect

• Both are correct

• Both are incorrect

• To put thoughts into messages through perceptions, experiences, and abilities

4. What are the barriers to effective communication – sender?

• Encoding wring and using the wrong communication channel

• Encoding wring and using the exactness communication channel

• Encoding straigh and using the wrong communication channel

• Encoding straigh and using the exactness communication channel

5. Three dimensions of effective listening are sensing – processing and evaluating – responding

• True

• False

6. Strategies for improving listening skills

• Ask questions, make distractions, judge the message, don’t read verbal and nonverbal messages, be aggressive

• Ask questions, avoid distractions, don't interrupt, evaluate the message, read verbal and nonverbal messages, be empathetic

• Do argument, interrupt to ask questions, evaluate the message, read verbal and nonverbal messages, be empathetic

• Both are incorrect

7. What is the virtual communication in negotiation?

• Use the face-to-face method for negotiation

• Use the electronic devices for negotiation

• Use the signals or eye-contacts for negotiation

• Both are correct

8. Nonverbal communication is a mean of converting information to another which use of words, sentences and questions

• True

• False

9. Respoding in negotiation is actions that

• The listener talking to the speaker that he is being heard

• The listener sending the speaker verbal or nonverbal signals that he is being heard

• The listener sending the speaker verbal signals that he is not being heard

• Both are incorrect

10. Passive listening is actions when the listener acts as a sponge, taking in the information with no or little attempt to process or enhance the messages being sent by the speaker

• True

• False