Business Essentials Module 3 Quiz

Which of the following is an example of an employee-assistance program?

• corrective action

• Career and education planning

• Compensation

• training on the use of dangerous power equipment

What should you do if a customer is being difficult or demanding?

• Promise to give the customer a significant discount

• Continue to treat him/her with courtesy and respect.

• Ignore him/her, and focus on another customer.

• Tell the customer that his/her attitude is inappropriate.

Which of the following business trends affects HR management?

• Cost of business going down

• No restructuring

• Lack of new technology

• Globalization

Which of the following is a true statement regarding positive customer relations?

• They require planning and work.

• Ignore him/her, and focus on another customer.

• Tell the customer that his/her attitude is inappropriate.

• Promise to give the customer a significant discount.

Which of the followiong WOULD NOT help salespeople create positive customer/client relations?

• Providing information

• Ignoring objections

• Showing enthusiasm

• offering services

Why should managers know how to do the work of the workers they supervise?

• to coordinate employees' efforts

• to establish a chain of command

• to create a team spirit among employees

• to have realistic expections for workers

What is the current minimum wage in NC?

• $7.50/hr

• $7.25/hr

• $7.00/hr

• $8.00/hr

What is the current federal minimum wage? (Hint: it is the same as the minimum wage in NC.)

• $8.00/hr

• $7.50/hr

• $7.25/hr

• $7.00/hr

What is the purpose of an exit interview?

• to help you leave a job sooner

• to help you get a new job

• to provide feedback for improvement to an employer

• who knows

What type of planning involves long-term (3-5 years)?

• strategic

• tactical

• materials

• operational