Quiz with a Twist

 Due to a system error, the B17 October statement did not reflect the September rewards detail of Cobrand Card Members. Which option should you not include for card members asking for it?

• .  Apologize for the inconvenience and explain it was a printing error

• Apologize for the inconvenience and explain it was a system error

• Explain they can view their rewards details through MYCA and their AMEX App

• If the CM wants to know the points earned you can view them in Cobrand Rewards in GSP

1.       True or False. Card Members with the Boeing 747 Card design who replace their card will receive a replacement with the old card design while supplies last.

• TRUE

• FALSE

       The mission of the team is to prevent fraudulent applications from being approved and to support/guide callers who _______.

• . inquired for an Amex card

• did not apply for the card

• upgraded their card

• downgraded their card

     Which tool do we use  when processing a Credit Limit Increase request to ensure requests are captured and actioned accordingly by the appropriate team within the expected timeline?

• AOST

• AESP

• GSP

• Session E

    What are the the two correct options that should be used when an Annual Membership fee credit is requested:

• Card Membership Fee and Petty cash

• Goodwill and Amex error

• Card Membership Fee and Goodwill or courtesy credit

• Petty cash and Goodwill

The Passive Blue Cash Everyday Companion offer is being updated to include our partnership with PayPal hich started on:

• October 19, 2022

• October 20 2022,

• October 21, 2022

• October 22, 2022

    Please choose the date when American Express conducted a Force Upgrade on the Amex App

• October 19, 2022

• October 20, 2022

• October 21, 2022

• October 22, 2022

   True or False for ALERT: RELEASING AMEX PHONE NUMBERS; If a Card Member is in doubt about the legitimacy of a call received, advise them to hang up and call the number on the back of their Card

• TRUE

• FALSE

   When is the Autopay deadline for making changes?

• 7-10 business days

• 5-7 business days

• 2 calendar days

• 2 business days

Which merchant failed to charge card members on January 2022?

• HBO

• Caribbean

• Grubhub

• US Airways