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Quiz with a Twist

Authored by Rhea Sumagaysay

Other

1st Grade

Used 1+ times

Quiz with a Twist
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

 Due to a system error, the B17 October statement did not reflect the September rewards detail of Cobrand Card Members. Which option should you not include for card members asking for it?

.  Apologize for the inconvenience and explain it was a printing error

Apologize for the inconvenience and explain it was a system error

Explain they can view their rewards details through MYCA and their AMEX App

If the CM wants to know the points earned you can view them in Cobrand Rewards in GSP

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

1.       True or False. Card Members with the Boeing 747 Card design who replace their card will receive a replacement with the old card design while supplies last.

TRUE

FALSE

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

       The mission of the team is to prevent fraudulent applications from being approved and to support/guide callers who _______.

. inquired for an Amex card

did not apply for the card

upgraded their card

downgraded their card

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

     Which tool do we use  when processing a Credit Limit Increase request to ensure requests are captured and actioned accordingly by the appropriate team within the expected timeline?

AOST

AESP

GSP

Session E

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

    What are the the two correct options that should be used when an Annual Membership fee credit is requested:

Card Membership Fee and Petty cash

Goodwill and Amex error

Card Membership Fee and Goodwill or courtesy credit

Petty cash and Goodwill

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The Passive Blue Cash Everyday Companion offer is being updated to include our partnership with PayPal hich started on:

October 19, 2022

October 20 2022,

October 21, 2022

October 22, 2022

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

    Please choose the date when American Express conducted a Force Upgrade on the Amex App

October 19, 2022

October 20, 2022

October 21, 2022

October 22, 2022

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