Princess Cruise QUIZ

If a guest doesn’t have their booking number, what system could you use to locate their booking number?

• Ocean Hospitality 

• CMC - compass management console

• Cruise Personalizer  

• Medallion Class App 

If someone's date of birth is incorrect, what system/ site would you use to make that correction?

• Ocean Hospitality 

• Open Slack Ticket 

• CMC - compass management console

• Cruise Personalizer

• Medallion Class App

What loyalty color is Elite?

• Blue  

• Gold  

• Silver 

• Black 

After a cruise, guests can use their same medallion on another journey.

• True

• False

A guest's cruise must be paid in full to set up specialty dining, no matter the loyalty level.

• True 

• False 

Which system would you use to book Excursions prior to your cruise?

• Ocean Hospitality 

• CMC - Compass Management Console

• Cruise Personalizer

• Medallion Class App

If you wanted to look up a guest in CMC, which option below is the correct way to search for a guest?

• (booking #)PC01

• PC(booking #)01

• 01(booking #)PC

• (booking #)01

If you get an error when accessing a guests account, what should you do?

• Email your management team

• Transfer the call to Princess

• Put in a slack ticket

• Try again

To look up a guests Medallion order, which system should you check that in?

• Ocean Hospitality

• CMC - Compass Management Console

• Cruise Personalizer

If a guest wanted to know the balance left on their booking, which system could you use to find that information?

• Ocean Hospitality 

• CMC- Compass Management Console  

• Cruise Personalizer