Understanding the Patient as a Person

_______ refers to the degree to which people can understand basic health information in order to make decisions about treatment options.

• Health Literacy

• Cultural Sensitivity

• Cultural Competence

________ means the healthcare worker is aware of their own cultural beliefs and practices and how they relate to others, which may be different.

• Cultural Competence

• Ethnocentrism

• Stereotype

A _________ is a generalized expectation about how members of a certain ethnic group behave.

• Stereotype

• Culture

• Ethnocentrism

_____ is a group of people who share biological physical characteristics.

• Race

• Culture

• Ethnicity

_____ is a group of people who share the same social and cultural heritage based on shared traditions and national origin.

• Ethnicity

• Race

• Culture

______ is a set of learned values, beliefs, customs, and practices that are shared by a group and is passed down from one generation to another.

• Culture

• Race

• Ethnicity

When communicating with a patient who has a limited understanding of English healthcare workers should:

• Speak loudly to emphasize key points

• Provide detailed information

• Keep questions brief and simple

It is appropriate to use a family member such as a patient's child as an interpreter in a healthcare setting

• True

• False

A Muslim patient visiting the healthcare provider's office was told she had to remove her clothes and put on an examination gown. The patient became upset and refused to put change clothes. Why should the healthcare worker allow the patient to remain in her clothes?

• The patient is embarrassed

• As a Muslim, the patient has to keep as much of her body covered as possible

• The patient is being uncooperative

A male healthcare worker is assigned to a female Muslim patient. When the husband finds out the husband becomes very upset. The husband tells the healthcare worker he cannot care for his wife. Which of the following statements best describes the husband's position?

• The couple does not speak English

• The couple is prejudiced against the healthcare worker's race

• The patient is a Muslim female, so only women should be assigned to care for her