Organizational Structure Wright

________ is the formal arrangement of jobs within an organization.

• Departmentalization

• Organizational design

• Organizational structure

• Work specialization

Organizational design is a process that involves decisions about ________.

• work specialization and cost-leadership

• chain of command and span of control

• centralization and differentiation

• departmentalization and diversification

The process of dividing work activities into separate job tasks is known as ________.

• work specialization

• organizational design

• differentiation

• span of control

The process of grouping jobs together is known as ________.

• departmentalization

• centralization

• formalization

• organizational design

Work teams composed of individuals from various functional specialties are known as ________ teams.

• cross-control

• cross-training

• cross-functional

• cross-department

Marcus was asked to represent the cardiac unit as part of a Total Quality Management (TQM) initiative that is aimed at improving the overall quality of care at his hospital. Other departments, such as orthopedics, neurology, oncology, and pediatrics also have representatives on this team. This TQM team is an example of ________.

• a multi-cultural team

• a cross-functional team

• process integration

• an interdepartmental team

The line of authority that extends from upper organizational levels to lower levels, clarifying who reports to whom, is known as the ________.

• employee power distance

• unity of command

• span of control

• chain of command

In the case of functional departmentalization, jobs are grouped according to ________.

• tasks

• territories

• product lines

• customer flow

Departmentalization based on ________ groups jobs on the basis of territory or physical location.

• customer

• product

• geography

• process

________ refers to the rights inherent in a managerial position to tell people what to do and to expect them to do it.

• Responsibility

• Liability

• Bureaucracy

• Authority