MOCK CBT PRACTICE QUIZ 2

MOCK CBT PRACTICE QUIZ 2

University

70 Qs

quiz-placeholder

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MOCK CBT PRACTICE QUIZ 2

MOCK CBT PRACTICE QUIZ 2

Assessment

Quiz

Other

University

Practice Problem

Hard

Created by

NABILA IKRAM

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70 questions

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1.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

What is the name of the document which describes the regularly recurring operations relevant to the quality of a task?

A standard
A Standard Operating Procedure
A Measuring Tool
A Benchmark

2.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

As a member of management, a ____________ main job is more concerned with orchestrating and controlling work rather than performing it directly.

Supervisor
Leader
banqueting Manager
General Manager

3.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

The significance of reception and accommodation services in the overall operation of the hotel is……..

They are responsible for coordination among each department
Connection
cooperation
none of the above

4.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

What is the purpose of a GRO?

Enhance a customer’s experience.
Deal with complaints only.
Liaise between the various departments
Collect guest payments.

5.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Dress codes, grooming standards, and corporate 'looks' are examples of what?

professional appearance
Fashionable look
Causal Look
none of the above

6.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Identify the best method to protect guests and their property at a hotel.

Recordable electronic keys (credit card style with magnetic stripes)
Networked live and recorded surveillance cameras throughout the public areas
Security officers regularly patrolling the hotel areas
All of the above

7.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Which is the best strategy to use to ensure guest satisfaction?

A free meal in the hotel’s restaurant
Offering a lot of amenities for the guests
Clean and working hotel room and restroom
Overall good quality service, high standards and consistent good guest services.

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