Occupancy

This document describes the activities to be completed during the shift

• Check list

• Check in

• Occupancy Report

• Handover book

This document contains all relevant information events and activities, and guest complaints and requests

• Logbook

• Transaction file

• Handover book

• All the previous

Records all wake-up call list records all wake up calls to be made

• Check list

• Logboook

• Wakeup call list

• none of the previous

Lost and found book informs about the lost and found objects on the hotel premises

• False

• True

You need three things to be prepared during emergencies

• Water

  Phone

  Friend

• Reports

  Procedures Contact number

• Rate sheets

  Transaction

  Money

  Rate sheet is:

• Sheet with rooms review

• Sheet with guest invoices

• Sheet with guest transaction

• Sheet with room prices

Package overview is not important to know and update unless you are a manager

• False

• True

Document that is used in the case as back up or system down

• Logbook

• Invoice

• Emergency Reports

Emergency reports contain:

• Guest List

• Rooms overview and Status

• Financial Accounts

• All the previous

This document contains all the hotel extension numbers for departments

• Check-list

• Extension list

• Excel sheet

• Rate Sheet