Unit 3 Review Business Communication Ch 7

E-mail is appropriate for ________.

• short, informal messages that request information and respond to inquiries

• messages to multiple receivers

• use as a cover document when sending longer attachments

• All of these answers are correct

Which of these is the most effective closing for an e-mail message?

• I hope that you’ll do all you can to provide answers to these questions.

• If you have any questions about this request, please do not hesitate to call.

• So that we may meet our project deadline date, please provide answers to these questions by March 18.

• Please let me know if I can be of any further assistance.

The most important part of an e-mail message is its ________.

• conclusion

• body

• subject line

• opening greeting

Which of the following subject lines would be most effective for an e-mail or memo?

• Training

• A Training Opportunity will take place May 15.

• IMPORTANT

• FYI: Photoshop Training, May 15

A complimentary closing such as “Cheers” or “All the best” is optional in the closing of an e-mail message, but providing your name is mandatory.

• True

• False

Down-editing is not recommended when responding to e-mails because it adds to reading time and can seem rude.

• True

• False

Readers tend to look for deadlines and action information in the body of an e-mail message or memo.

• True

• False

You receive a suspicious text message from an unknown sender asking you to click on a link to access your current credit score. This is likely an example of ________.

• phishing

• liability

• marketing

• malware

What is a disadvantage of text messaging?

• Using text messaging on the job lowers productivity.

• Text messaging is an indiscreet way of communicating.

• Employees using free consumer-grade instant messaging systems might reveal privileged information and company records.

• Texting is a relatively high-cost substitute for voice calls.

Which of the following is good advice when sending texts or instant messages on the job?

• Send sensitive information to individuals you trust

• Use good grammar and proper spelling

• Use jargon, slang, and abbreviations to save keystrokes and to reduce message length

• Make yourself available at all times so that customers can contact you 24/7