getting ready

getting ready

Professional Development

8 Qs

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Assessment

Quiz

Professional Development

Professional Development

Medium

Created by

julieth rojas

Used 3+ times

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8 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

Am i ready to Take calls on WEDNESDAY

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2.

OPEN ENDED QUESTION

3 mins • 1 pt

Any advice for the class for phase 2 ?

Evaluate responses using AI:

OFF

3.

OPEN ENDED QUESTION

3 mins • 1 pt

What is that thing that yuyu can do to do the class more engaging

Evaluate responses using AI:

OFF

4.

DRAW QUESTION

3 mins • 1 pt

Draw yuyu

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5.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

Do i feel confident on what i learnt so far?

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6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

what do we do when we do not understand the members question

Just assume What the member needs

place them on hold and let them hung up

Ask Probing questions and request for them to repeat again, if its necessary

7.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What intent do we use when the member says that they need to know where they can have some blood tests done?

{select all that apply}

Search and assign provider

Send non marketing materials

Update member preferences

On the UHC web site

8.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What do we do when a member have a complaint ?

Say we are sorry, and close the account

Call a VG champ and close the account

say we are sorry and call a VG champ