Office Administration Assessment

The following is the advantages of a good office environment EXCEPT:

• Increase in the goodwill

• Increase in profits

• Improvement in employees relations

• Decrease in efficiency

The following is the factors influencing location of the offices EXCEPT:

• Convenience to customers

• Transportation facilities

• Need of the business

• Lower cost of living

The chain of command within an organization can be shown on a /an;

• organization chart

• matrix

• line graph

• office layout

The type of organizational structure most suited for creating project teams is the ;

• line

• matrix

• line and staff

• functional

Which of the following statements regarding a profession‟s code of ethics is most accurate?

• A code of ethics makes sure that all members of a profession act ethically at all times.

• A code of ethics communicates the principles and expected behavior of a profession‟s members.

• A code of ethics always includes standards of conduct.

Ethical employees are responsible workers who can be counted on to?

• complete the tasks they start

• do whatever it takes to get ahead

• copy the actions of celebrities

• discuss personal issues with coworkers

What is one of the main reasons that employees behave unethically?

• To obtain publicity

• To create a positive customer relations

• To become managers

• To do what everyone else does

Which of the following will help motivate employees?

• Compromise on poor performance

• Ask for performance and set standards

• Use positive reinforcement, and generalize it

• Use the same methods of reinforcement for everyone

Which of the following is NOT a function of management?

• Control

• Finance

• Organize

• Plan

What occurs in the planning function of management?

• Comparing what was planned with the actual performance

• Coordinating all those involved to achieve the company of departmental goals

• Deciding what needs to be done and how it will be accomplished

• Delegating duties to other employees in the company