Review for Unit 2

What are the ways to successfully resolve conflict?

• Ignore what the person is saying.

• Lash out and get angry

• Give the person a hug and move on

• Manage stress quickly while remaining alert and calm

Which is NOT a conflict resolution styles?

• Adjusting

• Avoiding

• Collaborating

• Compromising

Which conflict resolution style is it when the relationship and the issue are unimportant?

• Competing

• Compromising

• Collaborating

• Avoiding

Which conflict resolution style is it when the issue is more important than the relationship?

• Avoiding

• Compromising

• Competing

• Accommodating

Which conflict resolution style is it when the relationship is more important than the issue?

• Accommodating

• Collaborating

• Compromising

• Competing

What is important when dealing with conflict one on one?

• Call the person names

• Talk over the person

• Try to understand what the person is saying

• Try not to be specific

Emotional intelligence refers to qualities such as understanding your own feeling, empathy for others and.......

• Possessing about average verbal and math skills

• The ability to manage your emotions

• Having a good sense of humor

• Understanding scientific human relations research

Which of the following is not a stage in Tuckman's Stages of Group Development

• Norming

• Performing

• Storming

• Mourning

Which stage Tuckman's stage of Group Development is it when people start to resolve their differences, appreciate group member's strength?

• Norming

• Performing

• Storming

• Forming

During the Forming stage of group development, what is happening?

• Group members start to disagree

• You are getting into your group

• Group members solve their problems

• The teams goal is met