SHS Review

What is Easy Payment?

• Easy Payment purchase option will allow customers to purchase "select" TELUS SmartHome Security equipment for 0% Financing on monthly installments over 36 or 60 months.

• Easy Payment purchase option will allow customers to purchase "select" TELUS SmartHome Security equipment for 0% Financing on monthly installments only over 36 months

• Easy Payment purchase option will allow customers to purchase "select" TELUS SmartHome Security equipment for 0% Financing on monthly installments over only 60 months

• None of the above

Which of the following is not a compatible device to SmartHome security?

• Nest Thermostat

• Rachio: Smart Sprinkler Controller

• Liftmaster MyQ® Smart Garage Hub

• Stelpro Smart Thermostat

Which plan is best for a customer in a 1 bedroom apartment who wants to have indoor video recording with one camera?

• Smart Thermostat

• Control + Video

• Secure

• Smart Camera

Which of the following products is included in the Smart Automation Plus plan?

• Smart Thermostat

• Smart Plug Dimmer

• Garage Door Controller

• All of the above

True or False: Customer must have TELUS HSIA (minimum 15 Mbps fibre, 25 Mbps copper or the Smart Hub for rural) to qualify for Smart Camera offer.

• True

• False

Which of the following is NOT a way a customer can advise TELUS of their security permit number?

• Provide to the technician at time of install

• Call into Mobility Customer Service

• Phone TELUS after speaking with municipal office

• All of the above

If a customer with the Smart Camera plan cancels services during the Service Agreement, do they need to send the camera(s) back?

• They need to send everything back because they did not complete their term.

• Customers can keep the camera that came with the package as well as any additional cameras that they purchased on Easy Pay

• Customers are not allowed to cancel services

• They have to send back the camera that was included in the plan and can only keep any additional cameras if they added more cameras

True or False: We offer a 60 day Satisfaction Guarantee for all SHS plans.

• True

• False

The Secure and Control plans come with a starter pack. What devices and how many are included?

• 2 Motion Sensors and 1 Doorbell Camera

• 2 Door Window Sensors and 1 Motion Sensor

• 2 Door Window Sensors and 1 Smoke Sensor

Which statement is true in regards to the Guard Response?

• Guard Response will replace Police services

• Guard Response is included in all of our plans and available everywhere.

• Guard Response is an add on option for $5/month, it's only available in select municipalities and it includes 4 free dispatches per year.

• Guard Response is available in select municipalities and there is no limit to free dispatches.