Conflict Management - Defining Conflict

Which of the following is NOT a discussed example of a threat which causes a conflict?

• Lack of motivation

• Smooth communication

• Reduction in productivity

• Loss of skilled workers

Definition: a third party who helps conflicting parties clarify the situation and decide on a solution

• Mediator

• Teacher

• Facilitator

• Empathy

Definition: a third party who manages the process of negotiation

• Judge

• Mediator

• Counselor

• Facilitator

Which of the following statements describes a conflict?

• Belief in someone's ability and reliability

• Mindset of which parties take efforts to build or maintain a healthy relationship with each other

• Disagreement through which parties involved perceive a threat to their need, interests or concerns

• Ability to perform an action or the possession of control or influence over others

Which of the following describes a conflict which happens between a supervisor and a subordinate?

• Intrapersonal conflict

• Group conflict

• Intergroup conflict

• Interpersonal conflict

Definition: set of characteristics and qualities which distinguish an individual

• Personality

• Character

• Conflict

• Trait

Which of the following statements describes a group conflict?

• Conflict among two or more teams in the same organization, or among different organization

• Conflict among individuals

• Conflict among nations

• Conflict which occurs within a person

Power is defined as belief in someone's ability and reliability

• TRUE

• FALSE

Power is defined as the ability to perform an action or the possession of control or influence over others

• TRUE

• FALSE

Which of the following is NOT a discussed example of a threat which causes a conflict?

• A threat to one’s position

• A threat to one’s income

• A threat to one’s family

• A threat to one’s power in the organization