
HSC-餐廳服務員
Quiz
•
Professional Development
•
Professional Development
•
Practice Problem
•
Easy
承珍國際餐旅 承珍國際餐旅
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30 questions
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1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
1. 身為旅館員工,您的首要或最重要的目標是:
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
2. 如果您在旅館電梯發現了一只外觀昂貴的手錶,您應該怎麼做?
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
3. 安全舉起重物的技巧為:
4.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
4. 達明尼是市中心一家大型旅館的公共區域清潔員。他在旅館十一樓工作時, 有位顧客在走廊叫住他說道:「我快趕不上會議了,你能不能告訴我前往林肯 會議室的捷徑?」達明尼記得先對顧客微笑,做出適當的眼神交會,然後回 答:「我不清楚,先生。您最好到走廊盡頭搭電梯到大廳詢問櫃台。」顧客向 達明尼道謝後匆忙離去;達明尼則繼續工作。 達明尼的表現有沒有錯誤之處?
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
5.與坐在輪椅上的顧客交談時,您應該:
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
6. 服務殘障人士時,您應該:
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
7. 如果您碰觸到任何可能被含血病原體污染的物品時:
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