SA2 - Ordering (Set A)

Staff ID

Staff Position

Outlet

What is the minimum quantity (count) of order for WLNA? WLNA 货物的最低订货量是多少？

• 13
• 14
• 15
• 16

What should I do if the quantity of goods received are not correct? 如果收到的货量和订的不符合，应该怎么办？

• Take photo of DO and incorrect item, then report in "Zone X LiHO TEA" WhatsApp group, attention to Logistics 拍下DO 以及送错的货物，发到 "Zone X LiHO TEA" 群里报告，attention 给物流 (Logistics)
• Report in "Zone X LiHO TEA" Whatsapp group, attention to L&D 在 "Zone X LiHO TEA" 群里报告，attention 给 L&D
• Report in "Zone X LiHO TEA" Whatsapp group, attention to Marketing 在 "Zone X LiHO TEA" 群里报告，attention 给 Marketing
• Resolve with logistic privately 私下找物流解决

Formitize system shows error, who should I report to? 如果 Formitize 系统出现故障/无法使用，应该怎么办？

• Report in "Zone X LiHO TEA" WhatsApp group, attention to Logistics 在 "Zone X LiHO TEA" 群里报告，attention 给物流 (Logistics)
• Report in "Zone X LiHO TEA" Whatsapp group, attention to L&D 在 "Zone X LiHO TEA" 群里报告，attention 给 L&D
• Report in "Zone X LiHO TEA" Whatsapp group, attention to Marketing 在 "Zone X LiHO TEA" 群里报告，attention 给 Marketing
• Resolve with logistic privately 私下找物流解决

What should I do if I need to borrow goods/stocks from other outlets? 如果门店货量不够，需要借货，应该怎么办？

• No operation steps, just pass the goods to the outlet. 直接把货取走就可以了，不需要其他的步骤。
• Report in "Zone X LiHO TEA" Whatsapp Group Chat 在 "Zone X LiHO TEA" 里报告
• Formitize transfer once item(s) has been transferred. 转让货物时 需要 Formitize transfer。
• Ask HQ to help borrow 寻求 HQ 帮助

Which department should I report to regarding stocks issues? (向谁报告货物问题)

• Report in "Zone X LiHO TEA" Whatsapp group, attention to HR 在 "Zone X LiHO TEA" 群里报告，attention 给 HR
• Report in "Zone X LiHO TEA" Whatsapp group, attention to L&D 在 "Zone X LiHO TEA" 群里报告，attention 给 L&D
• Report in "Zone X LiHO TEA" Whatsapp group, attention to Logistics 在 "Zone X LiHO TEA" 群里报告，attention 给 Logistics
• Report in "Zone X LiHO TEA" Whatsapp group, attention to Marketing 在 "Zone X LiHO TEA" 群里报告，attention 给 Marketing

When you receive goods/stocks, do you need to check? Why? (你需要检查收到的货物吗, 为什么?)

• No, receive and use straight (只是接收和使用)
• Yes, to confirm the quantity & quality (必须检查,确认数量和质量)
• Yes, receive in good condition (必须检查,检查状况良好)
• Yes, receive correct quantity (必须检查,只需要检查数量)

My goods/ stocks are arriving tomorrow. Can I add on to my order today? ( 我的货明天到，我今天可以加订单吗?)

• Before cut-off timing, outlet can still add, need to formitize and report in "Zone X LiHO TEA" Whatsapp group 截至时间之前需要 Formitize 并且在 "Zone X LiHO TEA" 群里报告
• Before cut-off timing, outlet can still add, to inform items required in "Zone X LiHO TEA" WhatsApp group 截至时间之前到 "Zone X LiHO TEA" 群里通知所需要的物品，
• Any time before the goods are delivered, Formitize and inform in "Zone X LiHO TEA" WhatsApp group 货送到之前，只需要在 "Zone X LiHO TEA" 群里报告就可以了
• Anytime before the goods are delivered, formitize and it should arrive along with the original order. 货送到之前，直接 formitize 就可以了。