Network and Services

In case of coverage complaint, we need the area of the customer and not the exact address.

• True

• False

If a customer calls and complaints that has voice calls issue, in order to investigate the issue correctly we need specific timestamps.

• True

• False

If a customer cannot receive calls at all is not necessary to advice the customer to check the Do-Not-Disturb function on this device.

• True

• False

Multi sim and Volte are now provided together.

• True

• False

What is the first action you proceed if a customer cannot receive SMS from a specific number?

• Check if the A number is blocked on user’s device

• Open a ticket to MS to check with VAS

• Check if customer has Barings

If a customer wants to reset the voice mail code, he/she needs to send an SMS to 8008.

• True

• False

What is the message content that customer needs to send for resetting the voice mail?

• Reset Number 3 last digit of ID

• Reset Number 3 last digit of contract

• Reset Number 4 last digit of ID

When customer is Roaming and cannot connect to any network is necessary after the manual

• to Power off/on the device

• to select Flight mode on/off

• no need to restart the phone at all

The 'MNRF' option in CCWEB - Profile General View is used

• to check the state of operation of messages

• to check the state of operation of calls

• to check the state of operation of data

What is the first step you follow to check if customer cannot call international number.

• The country that customer calls

• Barring for incoming calls

• Check with the customer that the international number is dialled in the correct international format