physical instability Case

While Escalating Physical Instability Case to IU , SLA will be :

• 1 Day

• 2 Day

• 5 Day

Customer has ticket Physical Instability in IU , CCA informed him that he within SLA , Right SR is :

• FBB Tech Problem > ​​Physical Instability > ​Follow up After SLA

• FBB Tech Problem > ​​Physical Instability > ​Follow Up

• FBB Tech Problem > ​​Physical Instability Contradiction > ​Follow Up

While escalating Physical Instability CCA Must inform customer to keep his CPE turned on :

• TRUE

• FALSE

CCA must Ask customer for 2 mobiles numbers while escalating Physical Instability case  : 

• TRUE

•  false

CCA must inform customer with ticket number while escalating Physical Instability case :

• TRUE

• FALSE

In physical instability case We will escalate the ticket to ( Pilot-Follow Up ) when problem solved after CST  connected from main wall outlet :

• TRUE

• FALSE

while troubleshooting physical instability , Clear View Result After Search "Technical dispatch is recommended " ,, next action is : 

•  Check connection type

• Check last fix date according to TTS and customer input at same time 

While Escalating Physical Instability Case to IU for third time , SLA will be :

• 1 Day

• 2 Day

• 2 Working Day

while troubleshooting physical instability , connection type : wall outlet , the next step is :

• Check if connection Right or Wrong

• Check splitter existence before cpe

while troubleshooting physical instability , connection type : wall outlet , connection is right the next step is :

• Re run assia clear view

• Check splitter existence before cpe