Ch. 8 Quiziz
Authored by Daniel Reyna
Other
9th - 12th Grade
Used 4+ times
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21 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following describes a message written to confirm a verbal agreement made with a customer, client, or colleague?
Persuasive Message
Tranmittal Message
Confirmation Message
Sales Message
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
_____ are expected by the receiver.
Routine Requests
Special Requests
Requests
FAQs
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which type of message is used to persuade the reader to spend money?
Instructions.
Transmittal message.
Confirmation message
Sales message.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A _____ is when a famous person or public fi gure recommends or promotes a product.
Bandwagon
Testimonial
Transfer
Repetition
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The _____ is a message written to confi rm that a message was received and action was taken
marketing response
Transmittal Response
Courtesy Response
Testimonial
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A _____ is a message to convince the reader to take a certain course of action.
Transmittal Message
Persuasive Message
Sales Message
Confirm Message
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the steps to organizing a positive or neutral message?
State your reason for writing, provide the information, close courteously.
Provide the information, state your reason for writing, close courteously.
Begin with an explanation, state the negative information, close courteously.
State the negative information, provide an explanation, close courteously.
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