Ch. 8 Quiziz

Which of the following describes a message written to confirm a verbal agreement made with a customer, client, or colleague?

• Persuasive Message

• Tranmittal Message

• Confirmation Message

• Sales Message

_____ are expected by the receiver.

• Routine Requests

• Special Requests

• Requests

• FAQs

Which type of message is used to persuade the reader to spend money?

• Instructions.

• Transmittal message.

• Confirmation message

• Sales message.

A _____ is when a famous person or public fi gure recommends or promotes a product.

• Bandwagon

• Testimonial

• Transfer

• Repetition

The _____ is a message written to confi rm that a message was received and action was taken

• marketing response

• Transmittal Response

• Courtesy Response

• Testimonial

A _____ is a message to convince the reader to take a certain course of action.

• Transmittal Message

• Persuasive Message

• Sales Message

• Confirm Message

What are the steps to organizing a positive or neutral message?

• State your reason for writing, provide the information, close courteously.

• Provide the information, state your reason for writing, close courteously.

• Begin with an explanation, state the negative information, close courteously.

• State the negative information, provide an explanation, close courteously.

What is a routine communication accompanying documents or other materials attached to e-mails or sent by a delivery service?

• Sales Message

• Persuasive Message

• Confirm Message

• Transmittal Message

Which of the following propaganda techniques claims the use of a product leads to a desired result?

• Testimonial.

• Repetition.

• Transfer.

• Cause and effect.

What are the steps to organizing a negative message?

• Begin with an explanation, state the negative information, close courteously.

• State your reason for writing, provide the information, close courteously.

• State the negative information, provide an explanation, close courteously.

• Provide the information, state your reason for writing, close courteously.