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Ch. 8 Quiziz

Authored by Daniel Reyna

Other

9th - 12th Grade

Used 4+ times

Ch. 8 Quiziz
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21 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following describes a message written to confirm a verbal agreement made with a customer, client, or colleague?

Persuasive Message

Tranmittal Message

Confirmation Message

Sales Message

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

_____ are expected by the receiver.

Routine Requests

Special Requests

Requests

FAQs

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which type of message is used to persuade the reader to spend money?

Instructions.

Transmittal message.

Confirmation message

Sales message.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A _____ is when a famous person or public fi gure recommends or promotes a product.

Bandwagon

Testimonial

Transfer

Repetition

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The _____ is a message written to confi rm that a message was received and action was taken

marketing response

Transmittal Response

Courtesy Response

Testimonial

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A _____ is a message to convince the reader to take a certain course of action.

Transmittal Message

Persuasive Message

Sales Message

Confirm Message

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the steps to organizing a positive or neutral message?

State your reason for writing, provide the information, close courteously.

Provide the information, state your reason for writing, close courteously.

Begin with an explanation, state the negative information, close courteously.

State the negative information, provide an explanation, close courteously.

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