Service Management - Unit 9

A sequence of business and information links is called a ________?

• Logistics Network

• Supply Chain

• Distribution network

• Sales Channel

Supply chains link operators to suppliers in

• Groups

• Tiers

• Layers

• Channels

Activities which are undertaken before the final operation are termed______activities?

• Downstream

• Secondary

• Primary

• Upstream

In the automotive supply chain information flows in which direction?

• Towards the end user only

• Towards the supplier only

• Between the end user and the operation only

• In both directions between the end user and the supplier

How do automotive companies mainly sell their new products?

• Directly to customers

• Via a trade magazine

• Through retail distributors

• Over the internet

Selecting suppliers and purchasing items is called ________?

• Negotiation

• Procurement

• Contracting

• Selection

The main benefit to a materials processing operation of having multiple sourcing of component parts is ______?

• Consistent quality

• Speed of delivery

• Continuity of supply

• Flexibility of products

Which of the following is an advantage of single sourcing to an operation?

• Lower administration

• Ability to eep prices down

• Continuity of supply

• Increase flexibility of supply

When an organization owns its suppliers it is known as ________?

• Upstream supplier collaboration

• Upstream vertical integration

• Downstream supplier collaboration

• Downstream vertical integration

Logistics is the term for which activities?

• Procurement of raw material

• Distribution of goods to customers

• Accounting for raw materials in transit

• All of the above