Windows Basic Video

An user constantly gets pop-up notifications and he wants to disable it . How would you assist the user?

• Click on quick actions/ action center - Focus assist

• Click on quick actions/ action center - Airplane mode

• Right click in the start menu- support functions -computer management

• Right click in the start menu- support functions -computer management- performance

User vargastm wants to connect her new home printer to her PC but when she tried to map it, it can not be found. What would be the first step you should do to help this user?

• Verify if she has the admin rights to set up a new printer

• Verify if the printer is connected to the same local network

• Verify if her printer doesn't show a red light blinking error

• Verify if she is connected to pulse secure

What information can I find in IAM Insigths?

Mention two important requirements that are needed to elevate admin rights in Bomgar

What are the steps that need to be followed to elevate admin rights to an user which computer device is from Malaysia.

User molinar9 seems to have an issue with his user certificate, however, his certificate hasn´t expired and it is not duplicated. What else can you do to help this user?

• Delete the certificate he currently has and add it one more time.

• Ask the user to change his pulse secure session and check again

• Clean cache cookies in Chrome and restart the computer

• Verify the device certificates: go to start menu and type certlm.msc