STEP-IN Engagement

Customer loyalty is a result of…?

• Positive customer experience, satisfaction, and the value of the products or services.

• Negative customer experience, poor satisfaction, and the value of the products or services.

• Positive Experience

• None of the selection

Which is are some of the benefits of a Customer Loyalty Program?

(More than 1 answers)

• Increase in Sales and Revenue

• Increased Customer Retention

• Increased CLV

• Decrease membership sign-ups

Acquiring a new customer can cost how many times more than retaining an existing customer?

• 5

• 3

• 8

• 10

CLV stands for?

• Customer Lifetime Value

• Customer Life-Line Value

• Customer Live Value

• Customer Limited Value

How many VIP tiers are there in Alpro including online?

• 4

• 6

• 8

• 7

How much does a “Diamond” member spends yearly?

• RM8,000

• RM6,000

• RM10,000

• RM6,500

What is the judgement criteria for usage of Joshie Fund?

• Based on how much we have left in cash drawer

• No criteria

• The Murphy's Law

• Alpro 6 To Be

How much Joshie fund will be empowered to each outlet per month?

• RM500

• RM300

• RM350

• RM800

Who are eligible to make the judgement call for usage of Joshie Fund?

• All confirmed Alproeans (HA1 & above)

• Only Pharmacist-in-Charge

• Only Pharmacist on Duty

• Only Supervisor

What is the mechanism used in recruiting new VIP?

• Free Membership Card

• Free Delivery Vouchers

• Pay 10 get 30 Vouchers

• Buy 10 get 40 Vouchers