Handling Guest & Telephone

Operator: Good morning, El Classico hotel. ....?

Caller: Yes, I'd like to book a room.

Operator: Certainly.

• Mau I have your name, sir?

• Will you leave a message?

• Who's speaking?

• May I help you?

Yulia: Good evening, Sir. Welcome to The Delilah.

Mr. Anton: Good evening. Could I have the special menu here?

Yulia: Of course, we have special beef steak and Chicken soup.

Mr. Anton: Yummy, I'd like the beef steak, please.

Yulia : Beef steak, alright sir, is there anything else?

Mr. Anton: Yeah, I want a glass of mango Juice.

Yulia: Alright. I'll bring your order soon.

Mr. Anton: Thanks.

Where does the dialog probably take place?

• In an office

• In a restaurant

• At school

• At market

Yulia: Good evening, Sir. Welcome to The Delilah.

Mr. Anton: Good evening. Could I have the special menu here?

Yulia: Of course, we have special beef steak and Chicken soup.

Mr. Anton: Yummy, I'd like the beef steak, please.

Yulia : Beef steak, alright sir, is there anything else?

Mr. Anton: Yeah, I want a glass of mango Juice.

Yulia: Alright. I'll bring your order soon.

Mr. Anton: Thanks.

What is Yulia's occupation?

• Manager

• Waiter

• Waitress

• Security

Yulia: Good evening, Sir. Welcome to The Delilah.

Mr. Anton: Good evening. Could I have the special menu here?

Yulia: Of course, we have special beef steak and Chicken soup.

Mr. Anton: Yummy, I'd like the beef steak, please.

Yulia : Beef steak, alright sir, is there anything else?

Mr. Anton: Yeah, I want a glass of mango Juice.

Yulia: Alright. I'll bring your order soon.

Mr. Anton: Thanks.

What kind of beverage does Mr. Anton want?

• Mango juice

• Beef steak

• Chicken soup

• Nothing

Caller: I'd like to Mr. Andrian. Is he in?

Operator: ....?

Caller: Sorry, I am Reno from Gempita company.

Operator: Hold on, sir. I'll try to put you through.

• Who are you?

• What's your job?

• Who's speaking, please?

• May I have your number?

Caller:Hello, I am Endro. I'd like to speak to Mr. Kevin.

Operator: Well, I am so sorry. Mr. Kevin is not in today. He visits the branch in Yogyakarta.

From the dialog, we know that...

• Mr. Kevin is in his office.

• The operator doesn't know Mr. Kevin.

• Mr. Kevin doesn't work in the company.

• Mr. Kevin is out.

Andita: Good morning, Sir. Is there anything I can help?

Rico: Yeah, I have to attend a conference in Gedung Agung, I need to stay for 3 days. Is there any room?

Andita: What kind of room do you want?

Rico: I'd like a Deluxe.

Andita: Well, fortunately, we have one for you, sir. It's on the 3rd floor.

Rico: Ok, I'll take it.

Where does the dialog probably take place?

• In a hospital

• In a restaurant

• In a market

• In a hotel

Andita: Good morning, Sir. Is there anything I can help?

Rico: Yeah, I have to attend a conference in Gedung Agung, I need to stay for 3 days. Is there any room?

Andita: What kind of room do you want?

Rico: I'd like a Deluxe.

Andita: Well, fortunately, we have one for you, sir. It's on the 3rd floor.

Rico: Ok, I'll take it.

What is Andita's occupation?

• A nurse

• A waitress

• A receptionist

• An architect

Andita: Good morning, Sir. Is there anything I can help?

Rico: Yeah, I have to attend a conference in Gedung Agung, I need to stay for 3 days. Is there any room?

Andita: What kind of room do you want?

Rico: I'd like a Deluxe.

Andita: Well, fortunately, we have one for you, sir. It's on the 3rd floor.

Rico: Ok, I'll take it.

How long will Mr. Rico stay?

• 2 days

• 3 days

• 4 days

• 5 days

Operator: I'm sorry, the manager is not available today. ....?

Caller: Yes, please tell Mr. Hendro that I called him, ask him call me back.

• What's your number?

• Can I take a mesaage?

• Will you take my message?

• Do you know his name?