Active Listening

Which of the following is the definition of listening?

• faculty of perceiving sound

• remembering what the speaker says

• active process of interpreting, understanding and evaluating the spoken and non-verbal speech as a meaningful message.

• is the heart of communication

Answer explanation

- is the heart of communication

- active process of interpreting, understanding and evaluating the spoken and non-verbal speech

 as a meaningful message-

What are the obstacles to Listening?

• Judging, Criticizing, Blaming

• Withdrawing or changing the subject

• Moralising or telling parents what they ‘should do’

• Be receptive

• Listening with your own agenda

What is Reflective Listening?

Answer explanation

- Is the ability to reflect the speaker’s feelings

- The listener’s response identifies the basic feelings being expressed and then reflects the essence of those feelings back to the speaker

Application of Reflective Listening to parent(s)

Parent: Teacher, can my child do addition and subtraction? Can he/she do 10 + 10?

Answer explanation

- Listen for the feeling behind the message

- Respond with a statement of that feeling

You seem to be concerned whether your child can do addition/subtraction.

Think of an example of how to apply I-We-You Message

Answer explanation

“ When John does not finish his homework, I feel worried because I am afraid he will fall behind and not be able to catch up.”