Housekeeping Practice

How often are the guest mattresses turned usually as standard?

• Every time there is a change of guest

• Once a week

• Once every month

• Once every three months

Which is true of the bathroom cleaning procedure?

• The floor should be the last item to be cleaned

• The floor should be the first item to be cleaned

• The floor should not be cleaned unless dirty

• It doesn’t matter when you clean the floor

What is meant by guest amenities?

• Services such as laundry, room service or baby sitting

• Free in-room items such as shower gels, slippers or shower cap

• Special welcome products such as fruit basket, flowers or chocolates

• Facilities in the hotel such as business centre, swimming pool or bars

What should you do if you see a “Do not Disturb” sign on one of the rooms you are assigned to clean?

• Ignore it, because the room has to be cleaned

• Knock very quietly, enter and work as quietly as you can

• Note it on the status sheet and come back later

• Slide a note under the door saying “Your room will not be cleaned today”

In housekeeping terms, what does a “discrepancy” mean?

• The status of the room is not as on the room status sheet

• There is something missing from the room

• You forgot to perform one or more tasks in a room

• The room has a maintenance request outstanding

Turn down service means:

• the room is not occupied tonight

• an occupied room is serviced again in the evening.

• the room is out of service

• the guest has turned down the room attendant’s request to service the room

Why should you use rubber gloves while cleaning the bathroom?

• because it looks nicer

• because you clean better

• to avoid cross contamination between the toilet and the basin

• to protect your skin and hands while using the detergents.

Before you knock on or ring the guest room door you first:

• heed any sign hanging on the doorknob

• check with the front office first

• say good morning loud and clearly.

• Listen at the door for any noise inside

A double room means:

• a room for two guests, with double bed(s).

• a room with two single beds

• a room communicating with another identical room

• a room with a sofa or rollaway bed.

Guest supplies are items:

• that are given for the guest to take home

• for the guest to decorate the room

• that the guest usually supplies for themselves

• to be used by the guest and replaced.