MAAS 213G Week 1 Chapter 16 Quiz Review

Which appointment reminder is especially helpful for patients with a history of late arrivals or no-shows?

• recall notice

• reminder call

• appointment card

• reminder mailing

In which appointment scheduling system is the number of patients to be seen each hour calculated by dividing the hour by the length of the average visit?

• cluster scheduling

• combination scheduling

• wave scheduling

• time-specified scheduling

The first step in preparing the appointment book is to __________.

• schedule new patient appointments

• plan for double booking

• establish the matrix of the appointment book

• schedule routine appointments

What is the common abbreviation for a complete physical examination?

• CPE

• PE

• ce

• cp

The appointment scheduling system that assumes a steady stream of patients all day long at regular, specified intervals is __________.

• time-specified scheduling

• advance scheduling

• computerized scheduling

• open-hours scheduling

E-scheduling is another term for __________.

• emergency scheduling

• online scheduling

• inpatient scheduling

• scheduling for elective surgery

What is the standard abbreviation for blood pressure?

• Bld P

• BP

• BPr

• BlPr

A detailed travel plan that lists dates and times of flights and events, locations, and telephone numbers is a(n) __________.

• itinerary

• locum tenens

• agenda

• program

The appropriate procedure to follow with a cancellation is to __________.

• erase the patient's name from the appointment book and tell the patient to call later to reschedule

• draw a single line through the patient's name and write "canceled" in the appointment book before entering the rescheduled time

• reschedule the appointment but leave the original appointment in the appointment book

• tell the patient she must come to the office to cancel the appointment in person

The practitioner has recommended that a patient have an annual physical to include a breast examination. What is the best way to help a patient remember to schedule next year’s appointment?

• Call the patient to remind her to call you for an appointment

• Give the patient a note when she leaves the office to remember to call in a year for an appointment

• Place the patient's name in a tickler file so when the time arrives, a form can be sent to remind the patient to call for an appointment

• Tell the patient when she leaves the office to call in a year to schedule an appointment