What is typically the first part of their accommodations guests see when entering their assigned guest rooms?

• Storage area

• Sleeping area

• Toilet area

• Bath area

Which area within a hotel is NOT typically cleaned by a hotel's housekeeping staff?

• Kitchen

• Public

• Laundry

• Corridors

Who on a resort hotel's staff would most often be responsible for cleaning lobby elevators used by guests?

• OPL (On-Premise Laundry) staff member

• Front desk agent

• House person

• Room attendant

When a guest room is reported in a PMS as being occupied, but the room was not used, and no guest or guest belongings are present in the room, that room's status would be reported by housekeeping as a

• stay over

• due out

• sleep-out

• check out

When should room inspectors perform their tasks?

• Prior to updating room status in the hotel's PMS

• Immediately upon guest arrival

• Immediately upon guest departure

• After updating room status in the hotel's PMS

Property that a guest unintentionally left behind and has forgotten about is referred to as

• mislaid property

• discarded property

• abandoned property

• lost property

What is true about a hotel's material safety data sheets?

• They are for the use of managers only

• Their use is voluntary

• They must be provided in English

• Their use is mandatory

What is the recommended rest time for cleaned laundry?

• 6 hours

• 12 hours

• 24 hours

• 48 hours

On Monday a hotel scheduled 8 workers, each of which worked 8 hours cleaning guest rooms. In that time, 174 guest rooms were cleaned. What were the minutes per room achieved by these workers on Monday?

• 17 minutes

• 27 minutes

• 22 minutes

• 12 minutes

Please, list 7 steps of guestroom cleaning: