RBC stands for Radically Bold and Cool!

The 6 C's of Business Writing are Courteous, Craft it Well, Concise, Coherent, ..... and .....

• Corporate and Clever

• Clear and Conducive

• Clear and Correct

• Communicative and Correct

Paragraphs are built this way:

• Opinion - Support - Reaction

• Topic sentence - Support - Conclusion

• Essay - Main body - Presentation

• Facts - Stats - Cause & Effect

Which of these methods would be most formal to confirm a promotion?

• An email

• A phone call

• A memo

• A letter

It is not okay to use short forms such as 'isn't' and 'won't' in business reports.

• TRUE

• FALSE

• Only for informal business reports

• Except if it is unintentional

Connectives link ideas within your arguments. Which of the following is not a connective?

• Besides

• Because of this

• Slowly

• In other words

When sending an email to a group of people, and some of them are not required to do anything, you should...

• Put them in 'Bcc'

• Put them in 'Cc'

• Put them in 'To'

• Put them in 'Subject'

When a letter starts with "Dear Mr Zulkifli", it should close with...

• Yours truly

• Yours sincerely

• Yours faithfully

• Best regards

The three key aspects to consider when writing something in business are Message, Audience, and...

For positive news letters (direct approach), we go 1- main idea, 2- details, and 3- close

• Yes

• No, that's the indirect approach

• Only for emails

• There can't be good news in business communication

Which of the following is NOT part of email etiquette?

• Use a professional email address

• Follow each email with a printed letter

• Proofread every email before sending

• Be careful with humour