People in Business Edexcel igcse The imp.Good Communication

Which of the following is an example of external communication?

• Sending a customer information about a special offer

• A departmental staff meeting

• A training session for a new recruit

• A presentation by the chairman to the senior management team

Which of the following is a disadvantage of face-to-face communication?

• It takes too much time

• it fails to encourage cooperation

• negative body language may create a barrier

• only a minority of staff are able to use this method

Which of the following is an example of upward communication?

• The board of directors addressing the shareholders

• The board of directors addressing all employees

• A supervisor asking an operative if they can work overtime

• A purchasing officer teaching a new recruit how to complete a requisition form

Which of the following is most likely to acquire written communication?

• Informing staff of an end-of-month party

• Inviting a job applicant for an interview

• A Job interview

• Asking a colleague for a very urgently needed price of information

__________ sending and receiving the messages

• Communication

• Speaking

• Written

Which of the following is the most appropriate method of communication for requesting an urgent delivery of components?

• Business report

• Telephone call

• Email

• Letter

Which of the following communications needs to be supported with a document?

• An online job advert

• A request to an employee to stay an extra 10 minutes to complete an order

• A job offer

• A presentation to potential customers

Which of the following is most likely to be a barrier to communication?

• Barriers to entry

• The use of jargon

• Employing a flat organisational structure

• Heavy reliance on electronic means of communication

A business with a flatter organization will experience

• Slower communication through the chain of command

• Quicker communication through the chain of command

• The development of poor communication skills among senior management

• Difficulties in training staff in communication skills