People in Business Edexcel igcse The imp.Good Communication

Sending a customer information about a special offer

A departmental staff meeting

A training session for a new recruit

A presentation by the chairman to the senior management team

It takes too much time

it fails to encourage cooperation

negative body language may create a barrier

only a minority of staff are able to use this method

The board of directors addressing the shareholders

The board of directors addressing all employees

A supervisor asking an operative if they can work overtime

A purchasing officer teaching a new recruit how to complete a requisition form

Informing staff of an end-of-month party

Inviting a job applicant for an interview

A Job interview

Asking a colleague for a very urgently needed price of information

Communication

Speaking

Written

Business report

Telephone call

Email

Letter

An online job advert

A request to an employee to stay an extra 10 minutes to complete an order

A job offer

A presentation to potential customers

Barriers to entry

The use of jargon

Employing a flat organisational structure

Heavy reliance on electronic means of communication

Slower communication through the chain of command

Quicker communication through the chain of command

The development of poor communication skills among senior management

Difficulties in training staff in communication skills