What is continuous improvement (CI)?

• A process to conceptualise new ideas for products, services or systems

• A constant, ongoing effort to always be improving the products, services and systems of an organisation

• A specific company process giving time and space to develop innovative ideas

• A plan to develop ideas and make quantum improvements

What is innovation?

• A constant, ongoing effort to always be improving the products, services and systems of an organisation

• A process to conceptualise new ideas for products, services or systems

• A plan to develop ideas and make quantum improvements

• A specific company process giving time and space to develop innovative ideas

What are the reasons for continuous improvement and innovation?

• To inspire company strategy

• To open new opportunities/markets

• To develop unique selling points (USPs)

• All of the above

What are the benefits of continuous improvement and innovation?

• Increased sales

• Increased profits

• Reduced costs

• All of the above

What is the difference between continuous improvement and continuous improvement and innovation?

• Continuous improvement focuses on small incremental improvements, while continuous improvement and innovation focus on big breakthroughs

• Continuous improvement focuses on big breakthroughs, while continuous improvement and innovation focus on small incremental improvements

• Continuous improvement and continuous improvement and innovation are the same thing

• Continuous improvement and continuous improvement and innovation have no difference

What is the first step in the continuous improvement and innovation process?

• Explore

• Focus

• Select

• Design

What is the purpose of the 'Assess' step in the continuous improvement and innovation process?

• To launch the implementation plan

• To review the results of implementation

• To create a lessons learnt report

• To take a step back and consider all the elements and resources used

What is the final step in the continuous improvement and innovation process?

• Refocus

• Create

• Assess

• Action

What are the benefits of continuous improvement and innovation?

• Increased sales

• Increased profits

• Reduced costs

• All of the above

What is the purpose of continuous improvement and innovation (CI&I)?

• To encourage all employees to look for ways of doing things better

• To develop unique selling points (USPs)

• To keep up with/overtake competitor activities

• All of the above