Front office quiz

Handles everything related to selling sleeping rooms and interacting with guests.

• front office

• bell hop

• door attendant

• engineers

The front office operation encompasses the areas of front desk, uniform services, concierge, cashiers, and _____________.

• Night audio

• Night audit

• Night desk

• Night operation

The front office operation is headed up by the:

• Front Desk Manager

• Front Office Manager

• Front Office Supervisor

• Front Office Supervisor

The rooms division consists of two departments:

• Front office and engineering

• Housekeeping and engineering

• Housekeeping and the front office

• Security and front office

Which of the following section does not operate under Front Office?

• Reception

• Cashiering

• Laundry

• Concierge

Choose the correct structure of Front office

• Communication,Reservation,Reception,Accounts,Guest Services

• ^{Accounts,Guest Services,Reservation,Reception,Communication}

• Reservation,Reception,Guest Services, Accounts,Communication

• Guest Services,Communication,Reception,Reservation,Accounts

GDS stands for

• Group Distribution System

• Global Distribution System

• Group Data System

• Group discrepency System

Overbooking happens when there are so many rooms available and very few accommodations are coming into the hotel.

• TRUE

• FALSE

The room is not available for occupancy.

The room is ready for occupancy.