PBS3214 CHAPTER 1&2

PBS3214 CHAPTER 1&2

1st Grade

19 Qs

quiz-placeholder

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PBS3214 CHAPTER 1&2

PBS3214 CHAPTER 1&2

Assessment

Quiz

Business

1st Grade

Practice Problem

Medium

Created by

Muhamad (BG)

Used 18+ times

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19 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Conveying the right image and behaving in an appropriate way in interacting within one another in a professional setting refers to _____________.

social skills

business ethics

business etiquette

corporate culture

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Business is usually very relationship driven and it is important to establish reciprocal trust before getting down to business. This country referring to _____________.

Brazil

Japan

France

Italy

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Below are the THREE (3) principles that governed all etiquettes EXCEPT _____________.

respect

custom

honesty

consideration

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Country Z are expressive people and do not observe strict rules on personal space. They are comfortable standing close to you while speaking and often use physical contact. Country Z refer to _____________.

Kenya

Brazil

Bangladesh

Czech Republic

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In China the following business practices apply EXCEPT _____________.

handshake with everyone starting with the most senior and oldest person

it is a good idea to study their business card first before meeting

communication via email and phone is commonly used when dealing business

chinese people may decline a few times before accepting the gift

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following should you do when shaking hands?

Look for someone to whom you can introduce them shaking hands

Stand at attention and only offer your hand when the other person puts their hand out

Maintaining eye contact with the person whose hand you are shaking

Look at the other person’s name badge so you know their name

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Choose which statement is WRONG regarding phone etiquette.

Ask before putting someone on hold or transferring call

Speak clearly and remain cheerful

Listen and misjudging

Use proper language

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